Help & Support

OriumAI automates the credit dispute process. Connect Orium360, and our AI identifies negative items, generates FCRA-compliant dispute letters for all 3 bureaus, and can mail them via certified mail with tracking. You can track responses and generate follow-up rounds automatically.

Our advanced parser supports all major formats: Equifax, Experian, TransUnion, Credit Karma, MyFICO, SmartCredit, IdentityIQ, and most credit monitoring services with 95-100% accuracy.

No. OriumAI empowers you to manage credit disputes yourself with professional-grade tools. We also offer a PRO tier for credit repair professionals to manage multiple clients efficiently.

Credits are used for certified mail services. Each credit equals $1.00. Purchase credits in flexible packages with volume discounts. Credits never expire and can be used anytime for certified mail delivery.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. Your payment information is encrypted and never stored on our servers.

Contact support through our messaging system to discuss refund requests. We review each case individually and aim to ensure customer satisfaction.

Yes. Our AI generates letters that strictly comply with the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). Each letter includes proper legal citations, Metro-2 field defect analysis, and proven dispute language.

You receive 3 unique letter variants per bureau - 9 total letters per round. Each variant uses different structural approaches while maintaining legal compliance to maximize success chances.

Yes. Select which accounts to dispute, choose attack strategies (factual disputes, validation requests, fraud claims, identity theft), and our AI tailors the letter language accordingly.

We integrate with PostGrid for certified mail services. Your letters are printed, stuffed, sealed, and sent via USPS Certified Mail with tracking. You receive email notifications when letters are sent and delivered.

Certified mail typically takes 3-5 business days for delivery. Track your letters in real-time via the dashboard and receive email notifications when delivered.

Absolutely. Download PDF letters for free and mail them yourself if you prefer to handle mailing personally.

Credit bureaus must investigate and respond within 30 days of receiving your dispute letter per FCRA regulations. Our system tracks these deadlines and sends reminders.

Most clients see results within 30-90 days. The first round takes 30-45 days for bureau responses. Multiple dispute rounds with different strategies typically yield the best results over 3-6 months.

Removing negative items can significantly improve your credit score, though results vary. Late payments, collections, and charge-offs have the biggest negative impact. Removing 1-2 major derogatory items can increase scores by 20-100+ points.

Yes. We use bank-level 256-bit SSL encryption, secure cloud storage, and never share your personal information. Your credit reports and letters are stored securely and only accessible to you.

Yes. OriumAI is fully mobile-responsive and works on all devices - smartphones, tablets, and desktops. Manage disputes, connect SmartCredit, and track letters from anywhere.

Ensure your file is a PDF and under 10MB. If issues persist, try converting your report to PDF using a free tool like Adobe Acrobat. Contact support if problems continue.