Refund Policy

Last updated: December 22, 2025

1. Credit Package Refunds

Unused Credits

If you have purchased credits but have not used them to generate or mail any letters, you are eligible for a full refund within 7 days of purchase.

Used Credits

Credits that have been used to generate dispute letters or for mailing services are non-refundable. Once a letter has been generated or mailed, the service has been rendered.

2. Subscription Refunds

Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. You will continue to have access until the end of your current billing period. We do not provide prorated refunds for partial months.

Annual Subscriptions

Annual subscriptions are eligible for a prorated refund if cancelled within the first 30 days. After 30 days, you may cancel but will not receive a refund for the remaining term.

3. Mailed Letters (Non-Refundable)

  • Letters queued for mailing but not yet processed may be cancelled - contact support immediately
  • Tracking information is provided for all mailed letters
  • If a letter is returned due to an incorrect address you provided, no refund will be issued

4. How to Request a Refund

To request a refund, please contact our support team:

Email: support@oriumai.com

In-App Support: Use the support chat in your dashboard

Response Time: Within 24-48 business hours

Please include the following in your refund request:

  • Your account email address
  • Date of purchase
  • Reason for refund request
  • Order/transaction ID (if available)

5. Refund Processing

  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method
  • You will receive an email confirmation when your refund is processed
  • Bank processing times may add 3-5 additional business days

6. Exceptions

We may, at our discretion, offer exceptions to this policy in cases of:

  • Technical issues that prevented you from using the service
  • Billing errors on our part
  • Extraordinary circumstances evaluated on a case-by-case basis

7. Chargebacks

If you initiate a chargeback or dispute with your bank or credit card company before contacting us, your account may be suspended pending investigation. We encourage you to contact us first so we can resolve any issues directly.

8. Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out:

View Pricing Contact Support